Tenants without heat should call 311. The number is 24 hours-7 days a week. During the period between October 1 and May 31 the City requires building owners to provide tenants with heat according to the following rules:
Between the hours of 6:00 AM and 10:00 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.
Between the hours of 10:00 PM and 6:00 AM, if the temperature outside falls below 40 degrees, the inside temperature must be at least 55 degrees Fahrenheit.
During this time the City accepts complaints about the lack of heat in residential,non-residential, commercial, or New York City Housing Authority (NYCHA) buildings, or in schools.
Before filing a heat complaint , you should try to resolve the issue with your landlord, managing agent, or superintendent. Document the date, time , the temperature outside and the temperature inside the house.
If your heat or housing issues are not resolved please contact our Immigrant Tenant Advocacy Program which is dedicated to improving the living conditions of low-income ,immigrant tenants in Queens. We will offer you FREE legal advice and assistance.
Click here to learn more about our Immigrant Tenant Advocacy Program.
Click here for more information about heat and hot water regulations.
